Privacy Policy

Who we are

Refundly is a refund request and tracking service used by online stores. This policy explains what information we collect when you use this website and how we use it.

Information we collect

When you request a refund we collect your name, email address, order number, purchase date, the refund details you provide, and any files you upload. When you contact us we collect your name, email address and message.

How we use it

We use your information to process your refund request, share it with the merchant who reviews it, send you status updates by email, and answer your questions. We do not sell your information.

Payment information

We never ask for or store card numbers, security codes or passwords. Refunds are paid by the merchant’s payment provider.

How long we keep it

We keep refund records for as long as the merchant needs them for accounting and customer service, and then delete them.

Your rights

Under UK data protection law you can ask to access, correct or delete your personal information. To make a request, contact us.

Cookies

This website uses only the cookies needed for it to work, such as security cookies on forms.