Refund Policy

Eligibility

Refund eligibility depends on the merchant’s refund policy, including time limits, the condition of the item, and any products that cannot be refunded. Please read the merchant’s policy before you submit a request.

Submitting a request does not guarantee approval

A refund request asks the merchant to review your case. The merchant decides whether to approve it in full, approve part of the amount, or decline it.

How requests are reviewed

The merchant reviews every request, including your explanation and any photos or documents you upload. They may ask you for more information before making a decision. You will receive an email whenever the status of your request changes.

How approved refunds are paid

Approved refunds are processed through the merchant’s own payment system, usually back to the original payment method. Refundly manages the request and keeps you updated. It does not hold or transfer money.

Processing times

Refund processing times vary by payment provider and bank. After the merchant processes a refund, it usually takes 3 to 10 business days to appear on your statement.

Questions

You can check the status of your request at any time on Track a Refund. For anything else, please contact us.